Inter Id Inc: Rowland Mark D MD at 6565 South Yale Avenue # 812 in Tulsa, Oklahoma

Customer Reviews about Inter Id Inc: Rowland Mark D MD

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  I have had an absolutely horrible experience with this office and I didn't even get as far as getting to an actual visit. I was referred by my general physician. The first time I heard from this place was to let me know that they were cancelling my appointment. ...An appointment I hadn't made and wasn't aware of. They advised that I needed to take the slot open the following Friday to insure that my reference wouldn't be "cancelled". When asked why I hadn't heard from them until this point and how long they give patients to make an appointment before cancelling their reference, the lady said, "I think they throw them in the trash after 30 days." then she put me on hold. This ended up being most of the conversations that we would have. She was extremely rude and completely unsure of anything and everything I would ask. These were simple reception questions, not medical questions. I made the appointment for the following Friday. I faxed the paperwork immediately to them the day we made the appointment so that I wouldn't have to come in an *hour* early before my appointment. I sent an email to confirm with them that they received it. I did not receive a response. The same awful receptionist called me a few days later saying that I needed to send in my paperwork. I told her I faxed it and emailed her confirming. She said that they probably threw it away because I ha cancelled my appointment before. I DID NOT CANCEL ANYTHING. They rescheduled an appointment that I didn't know I had. Also, I hadn't turned the paperwork in until after that so it didn't make sense anyways. She put me on hold for 20 minutes (longer if I wouldn't have hung up). She didn't call back that day. She called a few days later cancelling this 2nd appointment and rescheduling it a month later. She then said that "the doctor is on the other line, hang on." Never came back on the line. I emailed and asked them to have an office manager call me back immediately. 4 days later, I have heard nothing. I called to cancel my appointment. The same lady answered, put me on hold, came back on the line to say "Okay, that's fine." and hung up on me. At this point I am done dealing with them. This doctor could've had an answer for my chronic illness. He probably would've made a lot of money off of the deal too with being a specialist and with all of the testing that would've been done. Instead, his office staff being unable to use basic communication and organizational skills, is probably killing his business. He may not be aware because this woman is very good at not letting you talk to anyone than her. Job security! :)
  June 12, 2017

  by Stephanie Ganote

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About Inter Id Inc: Rowland Mark D MD in Tulsa